Q. What is the difference between hotels in Blue Ha Noi Inn Hotel Group?
A. All hotels are under the same management, centrally located in the
Old Quarter. To better distinguish the service and identity of each
hotel, effective from 15th July 2010, our hotels chain will be sub-fixed
as below:
Q. Where are Blue Ha Noi Inn Hotel Group located?
A. All are centrally located in the heart of the historic Old Quarter of Hanoi and within few minutes` walk to the Sword Lake.
Q. Do Blue Ha Noi Inn Hotel Group have elevators?
A. Except the Blue Ha Noi Inn Old Quarter, all hotels are equipped with a passenger elevator.
Q. How can I contact the hotel?
A. All inquiries, bookings can be made via dos@maydeville.com
Q. Can I make a hotel booking online?
A. Yes, via our official website at www.maydeville.com
Q. Should I book the tours that I like in advance?
A. Yes, it is highly recommended, especially in the peak holiday season
to secure best places on board, train, in hotel and its affiliates.
Q. How can I secure my advance booking?
A. We requires 50% of the total amount as deposit or 1 room night at
least. The balance will be settled upon your arrival. After receiving
it, we proceed all the bookings and send you final confirmation soonest.
Q. How far from the airport to the hotel?
A. 40km from Noibai Int’l Airport. We are in the very center of Hanoi’s Old Quarter.
Q. How much does it cost for the airport transfer service?
A. The hotel offer private airport pickup service. Please, see the Room & rates pages for quotation.
Q. Is there very much noise in the hotel?
A. All rooms have soundproof windows or double glazed doors creating you a very quiet & relaxing stay.
Q. Is every room equipped with a private computer and free internet access?
A. Yes, all rooms are artfully equipped & furnished, including a Laptop with free Wifi internet access.
Q. Can I leave the luggage at the hotel when I am traveling?
A. Yes, the hotel offer luggage storage service free of charge.
Q. Why should I choose this hotel?
A. Because of its perfect location, elegant boutique design,
state-of-art facilities, outstanding service by professional team of
staff and management.
Flights and Tours
Q. How to buy air tickets to Vietnam?
A. There are many airlines which have direct flights to Vietnam like:
Vietnam airlines,Air France, American Airlines, Thai Airway, Japanese
airlines, Singapore Airlines, Malaysia Airlines. Please contact with the
airlines agency to book the air tickets.
Q. How to book a cheap air tickets to Vietnam?
A. There are many website and airline agencies which provides air
ticketing. You had better study several airlines to find the suitable
one.
Food and Drink
Q. What do you serve if I am a vegetarian?
A. In this case, please advise us before so that we can order a
vegetarian menu during your trip in Vietnam. Vietnam is famous for
Vegetarian foods, tropical fruits. We are willing to serve at your
taste.
Q. Are there any restrictions on photography in Vietnam?
A. Yes. Photography in or near military installations, airports or
similar locations is prohibited. Anyone caught doing so will have the
film, and possibly the camera or camcorder, confiscated and may be
arrested.
Q. Can I buy antiques in Vietnam?
A. A qualified yes. However, exporting an arte-fact with cultural
significance requires an official licence. Without a licence, anything
old is liable to be confiscated at the airport.
Q. How can I take large items home with me – furniture or paintings, for example?
A. We are also registered for export and import activities. We will give
you an ‘at cost’ quotation, and arrange for the items to be properly
crated and licensed for export.
Q. Are there Internet facilities in Vietnam?
A. Yes, plenty in cities and large towns, but not in rural areas. Most
large hotels have internet access, and Internet cafes are commonplace
and cheap.
Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?
A. This is a common query. Rather than make general suggestions, we will
try to suggest something that will be really appreciated, and purchase
it on your behalf, if necessary.
Q. I am from the United States. Will I face any hostility because of the war?
A. You will be surprised by the warmth of your reception. We Vietnamese
live in the present and the future – the war is history. We warmly
welcome people from all countries and races.
Q. What is the attitude towards drugs in Vietnam?
A. The law is strict in Vietnam. The use of illegal narcotics is
strictly forbidden, and dealers and persons caught trafficking, whether
Vietnamese or foreigner, face execution. Don`t risk it under any
circumstances!
Q. Can I use a credit card to get cash in Vietnam?
A. Yes, You can withdraw cash at any ATM in big cities such as: Hanoi,
Hochiminh city (Saigon), Hue, Hoian, Halong, Haiphong, Danang, Nhatrang,
Buon Ma Thuot , Vung tau, Cantho with commission
Q. Can I pay by credit card in Vietnam?
A. Yes, You can pay by credit card with 3% commission for Visa and
Master cards. You can pay at shops and hotels in big cities, commercial
centre and tourist sites.
Q. What about travellers’ cheques?
A. No, the latest decision from the local bank is that TCs service is no longer available.
Q. Where can I change my currency for local currency?
A. You can change your currency for local currency at the airport,
banks, jewelery shops. You should prepare some cash in USD and Euros (
50- 100 domination) for better exchange rates.
Q. What if I have a lot of local currency left over when I leave?
A. You can change local currency to the currency you brought in only by
showing the yellow customs slip that you were given on arrival. The
amount must be less than the original.
Q. What is the payment method for deposit?
A. You can pay by credit card or bank transfer or you can use the
service of Western Union . Please read our terms and conditions for more
details.
Q. What is the payment method for the balance ?
A. After paying for deposit, you can settle the balance at our hotels in
Hanoi or in Hoi An in cash or by credit card. Cash (Euro or US dollar)
is preferred. Or you can bank transfer the balance directly to our bank
account before travelling to Vietnam.
Q. What is the main difference in the climate of Vietnam and that of my country?
A. Vietnam is both hot and humid. Combined, they make visitors from
temperate countries sweat profusely. Drinking plenty of water and good
sun protection is essential.
Q. What can I do about jet lag?
A. Not much, really. A stop-over en-route, or a rest day on arrival
helps. It’s important to try to sleep and wake according to local time,
even on the air-plane.
Q. What will happen if there is an emergency?
A. With us, your guide will always have a mobile phone and a means of
summoning immediate assistance. You will also have direct telephone
access Head office.
Q. How will medical emergencies be dealt with?
A. You will be immediately taken to the nearest international clinic or
hospital for an immediate examination and appropriate treatment
according to the terms of your insurance.
Q. What if I am hospitalised or become incapacitated?
A. If you have supplied us with the details of your insurance, we will
contact the company on your behalf and assist in any way we can.
Q. What should we do about malaria ?
A. Malaria happens in the mountainous area. All the hotels in the area
have mosquitoes net. We often organise tours to the rural area but
there’s no malaria cases. Only local people have risks to this disease.
